In Focus: Modern financial planner 'I was really surprised at how emotional clients can get' By Carmen Reichmancarmen.reichman@ft.comArticle continues after advertPage 5 of 5Previous|Next Related articles Personal Finance Society Psychology will change adviser businesses Personal Finance Society Financial planning rule book must evolve amid Budget changes Personal Finance Society CII: 'It is possible for PFS to become independent' Personal Finance Society PFS members urged to cast protest vote Personal Finance Society PFS interim chief steps down ahead of general meeting Personal Finance Society PFS board begins search as former president Anthony Ward departs