Protection  

How to make the most of protection claims stats

  • Explain how claims stats came to be published
  • Identify benefits of quoting claims stats during client discussions
  • Explain how advisers and insurers view claims stats
CPD
Approx.30min

By

As someone once said, when it comes to protection claims, despite views to the contrary, the truth is out there.

Kevin Carr is managing director and Suzanne Clarkson is associate consultant at Carr Consulting & Communications

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CPD
Approx.30min

Please answer the six multiple choice questions below in order to bank your CPD. Multiple attempts are available until all questions are correctly answered.

  1. When should an adviser proactively use claims stats?

  2. True or false. According to Jacqueline Kerwood, while advisers are understandably keen to know our headline numbers, they also appreciate the detail that sits behind them as this can further help them to position the importance and value of protection to their clients.

  3. According to Deepak Jobanputra, what can good claims statistics demonstrate?

  4. Why does Holloway Friendly think it is important to highlight non-disclosure?

  5. True or false. When publishing its claims stat, Holloway Friendly includes three categories for non-disclosure; careless, reckless and deliberate.

  6. According to Alan Knowles, why is moratorium-based underwriting not normally seen in protection policies?

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You should now know…

  • Explain how claims stats came to be published
  • Identify benefits of quoting claims stats during client discussions
  • Explain how advisers and insurers view claims stats

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